Support E-Mobility

Please check,

• the validity of your credit card of min. one month,
• the correctness of the credit card data you have entered,
• the 3D Secure functionality of your credit card,
• whether a stable Internet connection was available during registration,
• whether you have entered the CVC code or received the SMS confirmation in time.

Please feel free to contact us if you have any further questions or problems: [email protected]

The current map data is not displayed for security reasons. Please feel free to contact us if you have any further questions or problems: [email protected]

Below you will find the link to the instructions:

➜ https://www.currenta.de/files/currenta/medien/leistungskatalog/e-mobility/FAQ2.pdf

Please feel free to contact us if you have any further questions or problems: [email protected]

We apologize for the inconvenience. Please contact us by phone: 0214/2605 54300 or write an e-mail to: [email protected], to let us unlock your charging cable. Thank you very much.

The charging stations at the visitor reception are exclusively for visitors and the shuttle service. We are working flat out to expand the charging infrastructure. If you have any further questions or problems, please do not hesitate to contact us at the following e-mail address: [email protected]

Are you logged in with your registered data? If so, please contact [email protected], to have the charging points activated. If you have any further questions or problems, please do not hesitate to contact us.

Charging cards from other providers do not currently work at CURRENTA charging stations. A solution for this is being sought. Please feel free to contact us if you have any further questions or problems: [email protected]

You will find an overview of the charging rates below:

• at the sites (Leverkusen, Krefeld-Uerdingen, Monheim, Frankfurt and soon also Dormagen):
  • Start flat rate 30 ct and
  • 40 ct/kWh for AC – charging or
  • 50 ct/kWh for DC – charging
• Roaming:
  • Start flat rate 30 ct and
  • 50 ct/kWh for AC – charging or
  • 60 ct/kWh for DC – charging

If you have any further questions or problems, please do not hesitate to contact us at [email protected].

Billing works via credit card and takes place monthly. In addition, you will receive a performance record, which states exactly when, where and how many kilowatt hours you have charged at what price. If you have any further questions or problems, please do not hesitate to contact us at [email protected].